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The most important issue of the client participation are the roles which customers take in the service supply. It is important for service managers to remember that customer comes to a service encounter with an idea in mind about what their role should be on this cooperation. This concept may need been derived from earlier experience with comparable services.
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It could be significantly better if it embraces the e-commerce system for those clients who have entry to the internet and may utilize e-banking with their bank cards. To increase the purchasers trust and erase any doubt, the shoppers are allowed only to pay after the supply in change for the service or the goods. There should also be a way to inform the customer on the supply standing of the ordered goods and companies; probably by cellphone or e-mail. Further the courier service providers have to have different rates of packages, which should have the power to present diversified choices to prospects. Charges on the packages ought to be based mostly on urgency, weight, distance and liability . For worldwide Courier services, opening up branches in each major city shall be an excellent plus to the enterprise, as will probably be able to attain the shoppers at their handy zones.
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